Krishentha
10/10
Netherlands 🇳🇱
Pros: The booking forced us to book 2 rooms yet the one room was sufficient for a family of 4. Waste of money.
Cons: Paid for 2 rooms instead of 1
Calvin
9/10
United Kingdom 🇬🇧
Great hotel in central Gent.
Pros: Great room, friendly staff and central for Gent. Brilliant.
Cons: Nothing to dislike..
Terri
10/10
United Kingdom 🇬🇧
Wonderful hotel in Ghent
Pros: Room big and lovely- bed very comfortable. The hotel is perfectly situated and is beautifully designed. The staff were all fantastic especially Megan who was a pleasure to talk to and arranged a lovely birthday surprise. Also the parking facilities are great. We will definitely return to this hotel it is definitely our favourite hotel.
Sue
9/10
United Kingdom 🇬🇧
Exceptional stay, but breakfast is unsuitable for anyone with food allergies.
Pros: Everything about this hotel was fantastic, the location, room and staff. We stayed over New Year and arrived later than expected due to a complete shut down of the Channel Tunnel and having to take another route, but upon arrival we were quickly and efficiently allocated our room despite it being late. The room was spacious, quiet and clean and had everything we needed. The location was fantastic and everything was right on the doorstep. Hotel underground parking was easy, but recommend reserving your parking space in advance as there are not many spaces available.
Cons: The allergy provision at breakfast was very disappointing. Before my visit, I had already informed the hotel of my dietary requirements, yet nothing appropriate had been bought in. Fortunately, I had brought my own allergen‑free bread, cereal, milk, and other essentials, as all of the hot food was cooked in butter and the limited gluten‑free options contained additional allergens and were being taken by guests who were not coeliac. By the second morning, even these items were no longer available for anyone who required gluten‑free food. There was also no separate gluten‑free toaster. During a visit to the Albert Heijn around the corner, I easily found everything I needed for a suitable breakfast, so it would have been simple for the hotel to source these products to accommodate my dietary requirements. Having prepaid for breakfast, I was frustrated to discover that the only item readily available for me to eat was fruit, although the chef did kindly fry some eggs for me on request. It was clear that no effort had been made to provide appropriate alternatives for my diet during my four‑night stay. However, the serving staff went out of their way to find anything I could eat from the kitchen, both when I ate in the bar and at breakfast, and their efforts were greatly appreciated.
Alwyn
10/10
South Africa 🇿🇦
We enjoyed the room, friendly staff and location very much!Thank you!
Pros: We enjoyed our room with a beautiful view.The bed and linen was clean and of exceptional quality.
Cons: Everything was exceptional.
David
9/10
United Kingdom 🇬🇧
A comfortable hotel in a super location with exceptional customer service from the charming staff.
Pros: Well appointed room and functional bathroom. Staff and customer service were outstanding, both eager to help and knowledgeable.
Cons: Approaching the hotel in a car, and using the recommended GPS address, it seemed impossible to avoid pedestrian zones and so I guess we will receive a fine. Hotel car park was expensive, and the bays are very narrow.